Shop with a Specialist

At Dawsons, we are committed to delivering you the best customer experience. Our team will make you feel welcome and offer personalised and professional advice.

We've outlined our booking, cancellation, and rescheduling policies below to ensure clarity and convenience.

Booking Policy

1. Scheduling Appointments: Please use our online booking system to schedule an appointment at our showroom.

2. Confirmation Details: Upon successful booking, you will receive a confirmation email containing essential details such as the appointment date and time.

3. Walk-ins: While we encourage appointments to guarantee personalised attention, we also welcome walk-ins. However, please note that scheduled appointments take priority.

Cancellation Policy

1. Cancellation Options: If you need to cancel your appointment, you can do so through the confirmation email. We appreciate the advance notice to accommodate other customers.

2. Cancellation Notifications: Upon cancellation, you will receive a confirmation email. Please be considerate and inform us as early as possible to allow others the opportunity to schedule appointments.

Rescheduling Policy

1. Rescheduling Process: To reschedule your appointment, please use the rescheduling link provided in the confirmation email and choose a new available time.

2. Rescheduling Limits: Some restrictions may apply to how close to the appointment time a rescheduling can occur. If you encounter any issues, please contact our support team for guidance.

Contact Us

For any questions, concerns, or assistance regarding our Shop with a Specialist programme, you can reach out to us via our Contact Page.